Please take a moment to review Vanshbill Collection's Privacy Policy, which also governs your use of this site and helps you understand our practices.
If you notice charges on your credit or debit card for purchases or services availed on our site, but you don't recall making them or signing up, please first check with family members or business colleagues who might be authorized to make payments on your behalf. If you still can't recognize the charge, it's crucial to report the unauthorized purchase to your bank within 30 days of the transaction. This allows Vanshbill Collection to initiate an investigation.
Once an amount is debited from your credit/debit card or bank account and the corresponding value is reflected in your Vanshbill Collection ID, we do not allow cancellations or refunds for such transactions. However, if you complete a transaction on the Vanshbill Collection Platform, and money is debited from your card or bank account but the value isn't reflected in your ID within 24 hours, please inform us immediately. You can do this by sending an email to our support email address, which is listed on our 'Contact Us' page. In your email, please include the transaction value, transaction date, and the request number.
If our investigation confirms that money was debited from your credit/debit card or bank account without the corresponding value being credited to your Vanshbill Collection ID, we will refund the money to you within 21 working days from the date we receive your email. All refunds will be credited back to the original mode of payment used for the transaction.